Clear terms. Calmer travel.

We understand that schedules move. Cancellation terms depend on the vehicle, timing, and itinerary, and we will always share the applicable terms before confirming. If plans change, contact the Executive Transportation Concierge as soon as possible so we can help protect the reservation and reduce avoidable charges.

Your included wait time is confirmed with your reservation. For airport pickups, we track the flight and coordinate the meet-and-greet window. For residential, hotel, office, and event pickups, please let us know if the passenger needs more time; additional waiting is billed according to the confirmed trip terms.

We provide meet-and-greet service at IAH, Hobby, and private aviation FBOs. Share the flight number, terminal or FBO, passenger name, and destination when you book. We monitor scheduled flights and adjust the pickup plan when the arrival time changes. Your confirmation will explain the meeting point and the best way to reach the chauffeur.

Gratuity is not automatically included unless your written quote says that it is. If you would like to recognize your chauffeur, you are welcome to add a gratuity directly; it is always at your discretion.

Approved corporate accounts receive the service, rate, billing, and credit terms agreed in writing. Account contacts are responsible for authorized bookings and passenger details. We can coordinate recurring reservations, multiple travelers, and consolidated billing while keeping each trip visible for reconciliation.

Payment is due according to the reservation or account terms provided at confirmation. A valid payment method may be required to hold a reservation. If the itinerary changes, we will explain any resulting adjustment before processing whenever timing allows.

We use the information you share to plan, confirm, operate, and follow up on transportation services. We keep trip and contact details limited to the people who need them for service, dispatch, billing, or support, and we do not sell your personal information.

By requesting service, you agree to provide accurate pickup, passenger, flight, and contact details and to follow the chauffeur’s reasonable safety instructions. Service depends on safe operating conditions, vehicle availability, and information available at the time of dispatch. The confirmed reservation terms govern the specific trip.

If something was left in a vehicle, contact the concierge with the passenger name, trip date, and a description of the item. We will check with the chauffeur and coordinate a practical return when the item is located. Please do not leave passports, medication, or other essential items unattended in the vehicle.

Our home base is Greater Houston, including IAH, Hobby, downtown, Uptown, the Energy Corridor, The Woodlands, Sugar Land, Katy, Clear Lake, Galveston, and nearby communities. Long-distance and multi-city transportation across Texas can be arranged with advance planning.